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Twitch Drops not received

GeneMercy
GeneMercy Member ✭
in BUG REPORTS

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

I’m not receiving emails with redeem codes for drops that are claimed in Twitch.

Where in the game did it happen?

This happens in Twitch when watching WWE Champions streams during the latest campaign.

What are the steps to reproduce it?

I check drops.wwechampions.com and make sure that the Scopely and Twitch accounts are connected before claiming, but I never get the details or promo codes to redeem on the portal.

When or since when did it happen?

For the past week since the last campaign began.

How often do you experience this issue?

Every time I claim a new drop on Twitch.

What device are you playing on?

iPhone

Which OS and game version?

iOS

What is your in-game name (case sensitive!) - (obviously also your Forum name)

GeneMercy

What have you tried so far to fix it on your side?

I’ve tried disconnecting and reconnecting my Twitch account on drops.wwechampions.com

Any Screenshots or videos of the issue that help us to understand it better?

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