⚠ BEFORE POSTING YOUR ISSUE:
1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.
Rewards from Portal Purchases Disappeared When Claimed
Comments
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⚠BEFORE POSTING YOUR ISSUE:
- Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
- Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
- You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)
What exactly is not working?
I have reached milestone 6 in the Demon Finn event on the portal, however, there is NO milestone 6 to be claimed. It jumps form 5 to 7
Where in the game did it happen?
Web portal events tab
What are the steps to reproduce it?
N/A
When or since when did it happen?
Happened about 1:45 pm PST
How often do you experience this issue?
1st time
What device are you playing on?
Android w/ Chrome
Which OS and game version?
N/A
What is your in-game name (case sensitive!) - (obviously also your Forum name)
NikDetrevni
What have you tried so far to fix it on your side?
Refreshing the page, milestone 6 still missing
Any Screenshots or videos of the issue that help us to understand it better?
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I was also able to collect the level 7 solo reward from a PC browser. Thank you for the information. Very much appreciate your assistance.
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⚠BEFORE POSTING YOUR ISSUE:
- Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
- Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
- You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)
What exactly is not working?
Missing event prize/cannot claim it
Where in the game did it happen?
On portal
What are the steps to reproduce
When or since when did it happen?
About 9:40 pm
How often do you experience this issue?
Second time
What device are you playing on?
Android
Which OS and game version?
Na
What is your in-game name (case sensitive!) - (obviously also your Forum name)
Harry1977
What have you tried so far to fix it on your side?
Refreshed over and over
Any Screenshots or videos of the issue that help us to understand it better?
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Please help if you can
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Possible solutions include:
- accessing the portal via a desktop computer
- turning your phone sideways (make sure auto-rotate is on) and scrolling through the rewards again
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@Harry1977 I have merged your post with others that have had the issue. As a work around, please try using a PC to claim the prize. Thank you.
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@NikDetrevni I have merged your post with others that have had the issue. As a work around, please try using a PC to claim the prize. Thank you.
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I have bought a pack from the portal a cash pack but when I claimed the pack from the inbox my cash didn't show up in my cash
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My in game name is Sohaib SSR
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Crop your cash and coins!!!!
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hello sohaib, please open a ticket with support for the missing items. Thanks
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Where do you get the receipts from the purchases you make through the portal?
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Just bought the 2200 IGC yesterday and have yet to receive anything.
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What the title says, basically. For me, no free claim is available for the Christmas in July event today. Please help.
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Please try and refresh. It showed up for me. Thank you.
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Some people got it in my faction, some people did not.
I'm missing day 2 claim. Can see it when we log out, gone when logged in.
Refreshed and logged in and out half a dozen times, it has not shown up.
also cleared cache and tried two different browsers.
Any help would be awesome.
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@WBMatthews I've not only refreshed several times, but I've cleared my cache, logged out and back in again, and also tried on a different browser entirely. Still nothing.
This happened to me on Day 2 of Feud and I never got that claim at all so I really hope this one is resolved. Any help would be great. Thanks!
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No rewards for me too
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I will check with the team. Thank you.
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Thank you. With the daily points being so crucial to success in this particular contest, we're definitely hoping for some quick resolution. As always, your help on this is appreciated!
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I’ve had the same issue and tried clearing cache, logging out and back in, multiple devices
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I'm having the same issue, multiple devices checked as well.
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same here, as well as several others in my faction
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Tried from Firefox, Edge, Safari, Chrome
Tried with FB Login and with Scopely ID Login
Same result everytime 👇️
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No free claim is available for the Christmas in July event today. Please help.
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No free claim for Christmas in July event. Same as others above. Thanks for your help
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Me too
PK Flex
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Yup, add me to the list of no Christmas Daily claim for day 2. But I did get the keys and cesaro shards daily claim
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Same issue here. Only getting the mutant daily but not the christmas daily yet. Tried refreshing, logging in and out, tried scopely id and facebook login, tried a purchase with webcoins, a regular web portal purchase and none of those things triggered it to pop up yet.
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Same issue here.
Tried the same steps as others also, but still nothing.
0
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