⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Stuck in a Groundhogs Day loop for BlackFriday offer

Zandal
Zandal Member ✭✭✭
in WEB PORTAL ISSUES ONLY

Here is my original issue

I purchased a black friday sneak peak starter pack offer from the web portal on 11/12 around 10:04 pm eastern time per my receipt via the web portal. the offer came into my inbox and I clicked the claim button but I never received any of the items. I got the offer in order to use the coins to lvl hbk for the rebate event which caused me not to get the 5mil coins for the last lvl needed to claim the next rebate milestone . I am playing on a Android Samsung Note 10 +. My ign is Zandal. I also noticed my moves are displaying in game using test or beta names as if its in a beta ive included pics of the offer and the moves names for references .I have copies my my receipt also if needed


I contacted in game and Oli said to contact Xsolla and this is the response I got

Screenshot_20201115-092948_Chrome.jpg Screenshot_20201115-093132_Chrome.jpg

So now I'm in a endless loop of each party saying to contact the other party I have receipts and have not delete the msg about the items from in game. I need some resolution please and I was told on here that ingame could help with the missing items

Screenshot_20201115-095320_Chrome.jpg


Comments

  • paley13
    paley13 Dev Team Moderator

    @Zandal I am going to escalate this directly to the Dev team and support. Thanks for your patience here.

    forum_signature_paley13.png
  • Zandal
    Zandal Member ✭✭✭

    Thank you @paley13

  • Zandal
    Zandal Member ✭✭✭

    @paley13 hello I was just checking back to see if there has been any updates to this situation i also did a support yux in game also with the same info and screenshots

  • paley13
    paley13 Dev Team Moderator

    @Zandal the Dev Team confirmed that they see your issue and they will be sending you your lost items. Thank you for your patience here. I just followed up again with them to make sure they send you your items in an Inbox message.

    We are now trying to reproduce your issue. Please check your Inbox tomorrow and let me know if you haven't received your items yet. Feel free to DM me here if there are any issues.

    forum_signature_paley13.png
  • Zandal
    Zandal Member ✭✭✭

    Ok @paley13 thank you I appreciate all that you do

  • Zandal
    Zandal Member ✭✭✭

    @paley13 i just received my missing items. I'd like to say thank you for all your help with this its been really appreciated. Thanks for all that yall do for the game

  • paley13
    paley13 Dev Team Moderator

    @Zandal thank you for your patience! And apologies again for this. If you have any further issues, please message here and we will get right on it.

    forum_signature_paley13.png

Categories