⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Portal Purchase Issue

Faraad
Faraad Member ✭
edited June 2023 in WEB PORTAL ISSUES ONLY

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

Purchased two Player's Choice XL:Money in the Bank Edition Mega Pack and did not receive it. It charged my card but I did not receive item from Portal.


Where in the game did it happen?


What are the steps to reproduce it?


When or since when did it happen?


How often do you experience this issue?


What device are you playing on?

iOS


Which OS and game version?


What is your in-game name (case sensitive!) - (obviously also your Forum name)

Faraad


What have you tried so far to fix it on your side?


Any Screenshots or videos of the issue that help us to understand it better?

Comments

Categories