Portal Purchase Issue

Faraad

⚠BEFORE POSTING YOUR ISSUE:

1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)

What exactly is not working?

Purchased two Player's Choice XL:Money in the Bank Edition Mega Pack and did not receive it. It charged my card but I did not receive item from Portal.

Where in the game did it happen?

What are the steps to reproduce it?

When or since when did it happen?

How often do you experience this issue?

What device are you playing on?

iOS

Which OS and game version?

What is your in-game name (case sensitive!) - (obviously also your Forum name)

Faraad

What have you tried so far to fix it on your side?

Any Screenshots or videos of the issue that help us to understand it better?

JD Rayne

https://community.wwechampions.com/discussion/8990/portal-purchase-issue

You will need to reach out to in game support, It will help expedite the process by including your purchase receipts in your ticket.

Faraad

That is the problem. I did not receive a receipt. Just that my card was charged for the amount.

JD Rayne

https://community.wwechampions.com/discussion/comment/81407#Comment_81407

You should of received a receipt on the payment account email, However still open a ticket and they can further investigate.

Faraad

I checked and no email. But my credit card was charged as I checked my bank statement. Where do I open a ticket?

JD Rayne

https://community.wwechampions.com/discussion/comment/81409#Comment_81409

Use the support option in the in game settings.

Mor_HaVoC_77

Last couple of purchases did not give me the 19.99 stamp prize

DKMangler

https://community.wwechampions.com/discussion/comment/88974#Comment_88974

You will need to work with support on this. Thanks