⚠ BEFORE POSTING YOUR ISSUE:
1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.
Portal Purchase Issue
⚠BEFORE POSTING YOUR ISSUE:
- Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
- Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
- You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)
What exactly is not working?
Purchased two Player's Choice XL:Money in the Bank Edition Mega Pack and did not receive it. It charged my card but I did not receive item from Portal.
Where in the game did it happen?
What are the steps to reproduce it?
When or since when did it happen?
How often do you experience this issue?
What device are you playing on?
iOS
Which OS and game version?
What is your in-game name (case sensitive!) - (obviously also your Forum name)
Faraad
What have you tried so far to fix it on your side?
Any Screenshots or videos of the issue that help us to understand it better?
Comments
-
You will need to reach out to in game support, It will help expedite the process by including your purchase receipts in your ticket.
0 -
That is the problem. I did not receive a receipt. Just that my card was charged for the amount.
0 -
You should of received a receipt on the payment account email, However still open a ticket and they can further investigate.
0 -
I checked and no email. But my credit card was charged as I checked my bank statement. Where do I open a ticket?
0 -
Use the support option in the in game settings.
0 -
Last couple of purchases did not give me the 19.99 stamp prize
0 -
You will need to work with support on this. Thanks
0 -
When I sign in to www.wwechampions.com, I do not have access to a large portion of the special offers screen. It only allows me to purchase rubies or game cash and none of the other items, as shown in the screenshot. When I am signed out, it shows everything and when you to try to purchase items or accept free items, it asks you to sign in, but then again, it's gone.
0 -
Hello champion. Any issues with purchases should be directed to support. Thank you
0
Categories
- All Categories
- 167 General News & Information
- 164 ANNOUNCEMENTS
- 3 FORUM GUIDELINES
- 8.2K WWE Champions
- 4.5K DISCUSSIONS
- 1.1K STRATEGIES, TIPS & TRICKS
- 2.6K TECHNICAL SUPPORT
- 441 WWE Champions Community
- 368 FACTION SEARCH AND RECRUITMENT