Game not loading pictures/freezing

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1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)

What exactly is not working?

The game is not loading pictures of some superstars, medals, and straps.

Where in the game did it happen?

Wherever you can access superstars, medals, or straps.

What are the steps to reproduce it?

I've tried resets and nothing has fixed it.

When or since when did it happen?

This has been gradually happening for months. Some superstars pictures in tours won't show up.

How often do you experience this issue?

Often enough

What device are you playing on?

Samsung Galaxy s21

Which OS and game version?

Android/0.615

What is your in-game name (case sensitive!) - (obviously also your Forum name)

BDC212

What have you tried so far to fix it on your side?

Resetting

Any Screenshots or videos of the issue that help us to understand it better?