⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

same character poster glitch

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working? I have a 4 star bronze ken shamrock. I pulled a 5 star bronze ken shamrock out of the 18 silver league loot. When I went to fuse him, it glitched. Now it shows I have an undeveloped 5 star ken shamrock and a developed 4 star ken shamrock.


Where in the game did it happen? It happened in my roster


What are the steps to reproduce it? I don't know. Have a 4 star ken shamrock and try to fuse him with a 5 star ken shamrock?


When or since when did it happen? the glitch is still in my roster


How often do you experience this issue? everyday


What device are you playing on? android


Which OS and game version? OS version 12 and game version 0.562.22071551


What is your in-game name (case sensitive!) - (obviously also your Forum name)

gamermonkey72

What have you tried so far to fix it on your side? I have uninstalled and reinstalled the game about 3 times. I downloaded the game on my wife's iphone and the glitch was still there.

kenshamrock.JPG kenshamrock1.JPG


Any Screenshots or videos of the issue that help us to understand it better?

Comments

  • JD Rayne
    JD Rayne Moderator Moderator
  • gamermonkey72
    gamermonkey72 Member

    The issue isn't being investigated. I did reach out to support but I am not getting any where. The support bot keeps taking me in circles because my issue isn't on there. Is there another way to reach out to support?

  • Stagger Lee
    Stagger Lee Moderator Moderator

    You can also go through scopely.com but it's a similar system. even if your issue isn't listed you can get the message to support. choose the closest option and you can freely type the message

  • jbissell
    jbissell Member

    ⚠BEFORE POSTING YOUR ISSUE:

    1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
    2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
    3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


    What exactly is not working?

    I have 2 Shamrock WMDM on my roster. 1 is 4sb and the other is 5sb

    Where in the game did it happen?

    Anywhere i try to select him

    What are the steps to reproduce it?

    Think it might’ve been a failed fuse

    When or since when did it happen?

    Not sure when it happened, just noticed it this week when doing this week’s throwback tour

    How often do you experience this issue?

    Always

    What device are you playing on?

    iPad & iPhone

    Which OS and game version?

    16.4.1 (a)

    23041450.0.610

    What is your in-game name (case sensitive!) - (obviously also your Forum name)

    jbissell

    What have you tried so far to fix it on your side?

    Restarted

    Any Screenshots or videos of the issue that help us to understand it better?

  • Eli
    Eli Moderator Moderator

    Hi jbissell,

    Please reach out to in-game support and they should be able to assist you. As Stagger Lee said above, if you're unable to find your exact issue, you should reach a point where you're able to freely type your message and provide screenshots.

    Thanks,