⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Giveaway Prize Can’t be Redeemed

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GCBrand
GCBrand Member ✭✭
in WEB PORTAL ISSUES ONLY

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

I won a giveaway on the WWE Champions channel on Thursday but was unable to redeem my prize as I had won on Wednesday also.

Where in the game did it happen?

Web Portal

What are the steps to reproduce it?

Pasting the code into the redeem code space

When or since when did it happen?

Last night

How often do you experience this issue?

Only began yesterday/today

What device are you playing on?

IOS

Which OS and game version?

IOS

What is your in-game name (case sensitive!) - (obviously also your Forum name)

Greg Cherry

What have you tried so far to fix it on your side?

Contacted in game support and the content creators for a solution

Any Screenshots or videos of the issue that help us to understand it better?

I can get one if needed.

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