⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
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Web Purchase and claim issues

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RMFBEF525
RMFBEF525 Member ✭
edited March 2022 in WEB PORTAL ISSUES ONLY

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?web purchase not forwarding to my in game account


Where in the game did it happen?everywhere? I came to the website a few days ago and claimed a free gift that never made it to my game side…made a purchase on the site today and claimed 2 free superstars which have also not made it


What are the steps to reproduce it?


When or since when did it happen? Last 4 days


How often do you experience this issue? Well…I guess that I have to say every time


What device are you playing on? iPad


Which OS and game version? 2021…unsure of os


What is your in-game name (case sensitive!) - (obviously also your Forum name)

Richmo BRax = game

RmfBef525 = forum

What have you tried so far to fix it on your side?

Contacting you

Any Screenshots or videos of the issue that help us to understand it better?

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