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Vault freezing and then paying for pulls with IGC

MOUTHOFTHENORTH
MOUTHOFTHENORTH Member ✭
edited March 2021 in BUG REPORTS

Current vault is freezing (red-rings) and then removing vault coins out of your account. Not as big of an issue in that if you don’t have enough of the updated coins (progressively going up) it takes from your IGC to supplement without asking you

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Comments

  • furfoxsake
    furfoxsake Member ✭

    I have also lost 6k igc through this

  • thompp1785032
    thompp1785032 Member ✭

    I lost 5.5k wtf

  • ellucipher
    ellucipher Member ✭

    Did anyone else have their in game cash depleting without spending it on anything right after the global vault went live?

  • Konedawg
    Konedawg Member ✭

    Yes I lost a huge chunk of IGC - reached out to support, hoping it will get fixed.

  • WBMatthews
    WBMatthews Member ✭✭✭

    If you did not have enough vault coins for the pull, there was an option to purchase more vaults coins for IGC. Did you accidently click on that option?

  • Konedawg
    Konedawg Member ✭
    https://community.wwechampions.com/discussion/comment/24894#Comment_24894

    That option didn't show up for me at all -- one of my attempts to open the vault errored out and I didn't even realize until hours later that most of my cash was gone.


    I didn't even realize it was probably related to the vault pulls until I came to the forums to see if others had similar issues.

  • Hulksterbrother
    Hulksterbrother Member ✭✭

    I had an error on vault and 7k in game cash disappeared. I sent message in game to support and hopefully they make it right and give cash back since this is not proper business practice

  • BucksNCanes
    BucksNCanes Member ✭

    Same happened to me. I only clicked once to spend 100 cash and it took 3000 from me for 11 vault coins.

  • Konedawg
    Konedawg Member ✭
    https://community.wwechampions.com/discussion/comment/24895#Comment_24895

    Keep us posted on what you hear back from support. My ticket got denied and closed right away.

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  • Konedawg
    Konedawg Member ✭
    edited January 2021
    https://community.wwechampions.com/discussion/comment/25143#Comment_25143

    It doesn't appear the team believes that this glitch happened despite the vault being filled with errors and bugs, and that they believe the affected voluntarily chose to spend thousands of IGC on vault pulls. I 100% would never have agreed to that but oh well. Both of my support tickets were denied and closed immediately without having a chance to respond. Maybe others will have better luck...or get everyone on one thread here (I see multiple discussing this issue)

  • Konedawg
    Konedawg Member ✭
    edited February 2021
    https://community.wwechampions.com/discussion/comment/25484#Comment_25484

    I am hoping the fact that the Snoop Dogg vault is incredibly bugged right now with the same errors that the global vault had helps put proof out there that these errors exist...thankfully the Snoop vault doesn't have a "use cash if you're out of pulls" mechanism or I'm sure the same thing would happen. If the logs of our issues are detailed enough they should be able to see that we never hit "ok" on the message asking to use IGC because it never even showed up on screen, the cash just disappeared. Hoping for a happy ending on this one!

  • DKMangler
    DKMangler Moderator Moderator

    Hello everyone. This has been. Shared with the team and under investigation

    forum_signature_dkmangler-1.png


  • Firpo
    Firpo Administrator, Community Manager Scopely

    Hey guys,


    Please bear with us, we are still looking into those cases and let you know once we have any news.


    Best,

    Firpo

    cant touch this!
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    rjherried was warned for this.
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  • JMorriso
    JMorriso Member ✭

    When I attempted to do a multiple pull on the global vault, shortly after going live, error messaging popped up. I attempted several times to redo the pull. I never saw the option to supplement the pull with cash. I too noticed after the fact that I had $6000 cash missing.

    I have attempted to explain with support, but support says they show no logs during the time which I did the pull and lost the cash. I have now asked them to explain to me what the cash was spent on. Waiting...

  • JMorriso
    JMorriso Member ✭

    I had $6000 igc lost from the errors with the global vault pull. Same thing happened to me. Error messages came up when I tried to make a multiple pull several times. Never saw any notification of supplementing pulls with cash. Next thing I know. Coins are gone, and cash is missing. I gone back and forth with support to no avail.

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