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FB linking prob
I contacted support for FB linking prob and they told me what I needed to do. Now following their instructions I’m completely locked out and the game what even start anymore so I can’t even contact them
Comments
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@GeneralBigDawg I have just escalated your issue directly to the dev team. Thanks for your patience here.
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@GeneralBigDawg just synced up with the Dev team. Some questions:
- What instructions did you follow? Can you send them?
- What device are you logging into Facebook on (e.g. iphone, android, what OS?, etc.)
The most important thing is that you log into Facebook first on your mobile device before logging into Facebook on the Web Portal. This way, the Portal can recognize the progress from your mobile game.
If you logged into the Portal first (before connecting your mobile game to FB), try the following steps:
- Go to your mobile game and connect with Facebook
- Complete the tutorial on the Web game (e.g. enter a new username, complete all tutorial steps, etc.)
- Refresh browser
- Re-enter the Web game
- It should then ask you which account you want to use (choose your mobile game progress)
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My main account Has to be recovered first because it’s not showing up as an option for me to choose now and I’ve been waiting for days for them to respond and once guy finally responded and asked for screenshots of my account to show proof and I sent that two days ago and still hasn’t been recovered
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This is pretty ridiculous that my acct hasn’t been recovered since Tuesday. I received an email from Daniel who apparently is a cust svc mgr and responded same day with what he was asking for and still nothing
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I hear u and understand. Just frustrating I’m missing out on all kinds of stuff
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Absolutely atrocious going on 2 weeks and they still don’t have my acct fixed. I know u don’t care but u just lost very active not afraid to spend money player
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We definitely care and I'm very sorry to hear this hasn't been resolved yet. When was the last update you got from the support team?
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I haven’t received anything
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@gbdawg73 I've just confirmed that the CS team is trying to reach out to you and has reached out to you before. Are you not receiving their messages? What is your other game account that you want restored?
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I am experiencing a very similar situation.....Lost my account during the linking process and had to create a new account to be able to message Scopely. I wait over 2 + days between messages sometimes and get no where with them. I agree that its ridiculous and feel a lack of caring too. I’ve provided tons of info and screens shots. They want exact cash and coin numbers but they change minute to minute when you are playing the game so they is no way of knowing those unless you have a photographic memory. All you can do is guess. I feel your pain.....This all is very frustrating and ridiculous when you miss tons of rewards, posters and Faction Feuds with no support from the game
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Ive talked several times to Daniel through email. I hope they are not trying to say I haven’t responded cuz if they are they r full of it. I gave them the new acct name two weeks ago
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Doesnt really matter at this point. Because of how atrocious a process this has been, I’ve lost interest in this game and supporting an awful company like Scopely
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To the Fam.. Try an uninstall then reinstall the app.. Ya might regain some of ur stuff & balance out ur levels. Try.. u'll see. Too much to explain. Unfortunately some WŴ€§CØPLie glitches 'SHALL remain.. Hell!? I still can't see what color TP's I have cause theyre just blacked out rectangles lol but If I keep going w these forums?? I'm'a have to ask for an hourly!?💲💲 ha .JP. I'll jus complain & balance it out.. & I havent heard back either, in the past 7months.. Huh? (Not exact) prolly way longer. Lol I'm still owed around 50 (øn avg. 4🌟🌠⭐👈 superstars. Still have the SS's) & several HELP ppl proved this to be true.. & way more.. <long story> however they DID show me I lost even more than I was aware of .. Then everybody went from Helpful to Casper 👻
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I did try the uninstall and re install, unfortunately no luck at all. Thanks for trying to help with that info tho. Crazy how awful of support they have huh!!! I feel for ya man, starting to lose faith like you.
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@eckdawg I just escalated your issue to our Dev Team to look into.
@gbdawg73 Daniel has told me he is looking into your case personally and is messaging you to find a solution.
There are some edge cases when a player has had multiple accounts in the past or didn't link their FB to their mobile game before logging in on the Web.
We are looking into everything asap.
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@gbdawg73 Daniel just messaged me saying he resolved your issue already and you have access to your account again. Please let us know if there is anything else you need.
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Appreciate you checking and trying to help me out! Looking forward to hopefully hearing some new resolution info soon. Hoping there is a way to get me back up and running on my account soon, thanks again.
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@eckdawg Daniel should be reaching out to you directly. Please let me know any updates. Thanks again for your patience.
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Sounds good, look forward to hearing from him! Scopely messaged me late last night and said they restored my account but nothing has changed tho..... I still don’t have it back after logging in and out of everything, re installing everything also. Still my new eckdawg account and no Xfactor account restored. Hope we’re close to getting it back now and that Daniel can help me out and get it back for good. I’ll keep you posted
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