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1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
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3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.
Unplayable on Wi-Fi

⚠BEFORE POSTING YOUR ISSUE:
- Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
- Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
- You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)
What exactly is not working?
The "no wi-fi signal" shows up mid match
Where in the game did it happen?
tour
What are the steps to reproduce it?
play any match while connected to wi-fi
When or since when did it happen?
multiple times
How often do you experience this issue?
every time I play on wi-fi
What device are you playing on?
Iphone 15. When i play on my iPad with wi-fi the issue never happens
Which OS and game version?
iOS and latest version
What is your in-game name (case sensitive!) - (obviously also your Forum name)
Beez3r
What have you tried so far to fix it on your side?
No idea how to fix it
Any Screenshots or videos of the issue that help us to understand it better?
Comments
-
Hello Beezer. This typically happens when your phone tries to switch from the WiFi to the mobile network. Try turning off mobile data in your settings when you play the game
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