⚠ BEFORE POSTING YOUR ISSUE:
1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.
Web Portal Game straight up will not run properly
⚠BEFORE POSTING YOUR ISSUE:
- Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
- Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
- You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)
What exactly is not working?
The game runs extremely slowly via the portal and hangs EVERY time I try to select anyone for a match. I've tried playing the game on both Firefox (my primary browser) and Edge. The behavior has been consistent since then.
Where in the game did it happen?
See above.
What are the steps to reproduce it?
For one, just note that the game loads much slower as a general rule. It just seems like it's chugging. Then, playing via the portal, go to select any match. The moment the game would be going to pull up your roster, the game will hang completely and freeze the browser until the tab is closed.
When or since when did it happen?
I want to say it started working improperly about a week or so ago.
How often do you experience this issue?
Every time.
What device are you playing on?
A plugged in, extremely powerful laptop.
Which OS and game version?
Windows 10, and whichever game version the portal tries to emulate.
What is your in-game name (case sensitive!) - (obviously also your Forum name)
Griffin11287
What have you tried so far to fix it on your side?
Tried clearing cache, and tried switching to another browser. No success.
Any Screenshots or videos of the issue that help us to understand it better?
I would if I could, but sadly I don't have the ability to video capture.
Comments
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Thanks for the feedback. Can you include your specs?
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Which specs specifically do you want/need? Do you mean these?
Processor Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz 2.30 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor
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This content has been removed.
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I think the 62.6 update started the problem.
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This is good info. Thank you
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My pleasure. Yeah I think the most recent update started the problem.
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Same issue here, similar PC specs to the original poster and same steps taken to attempt to rectify it.
Not having issues with anything else, so must be game/site related.
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⚠BEFORE POSTING YOUR ISSUE:
- Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
- Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
- You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)
What exactly is not working?
Portal saying connection error
Where in the game did it happen?
when trying to load game from portal
What are the steps to reproduce it?
login into portal to play game
When or since when did it happen?
01st November 2023
How often do you experience this issue?
all the time
What device are you playing on?
PC
Which OS and game version?
Windows 10
What is your in-game name (case sensitive!) - (obviously also your Forum name)
What have you tried so far to fix it on your side?
clearing cache and data from web browser
Any Screenshots or videos of the issue that help us to understand it better?
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Is there any update on this? Seriously it's been working improperly for like 2+ weeks now...
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The issue has been forwarded and being looked into.
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Better than nothing I suppose. Thanks for the response at least.
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Additional info that may be helpful (I honestly cannot believe it hasn't been fixed; it's been A MONTH): I was able to select my Faction Boss lineup via the portal just fine. Tour matches still hard freeze when the roster is supposed to pull up.
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⚠BEFORE POSTING YOUR ISSUE:
- Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
- Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
- You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)
What exactly is not working?
Can not get into web portal for daily claims om website
Where in the game did it happen?
Web portal at www.wwechampion.com that is linked from inside the game-app
What are the steps to reproduce it?
In game, go to the blue and white glode/circle in the top right corner. When you cone ti website, swipe right to claimrewards. This site do not load.
When or since when did it happen?
A couple of days ago
How often do you experience this issue?
Every time I try to go there
What device are you playing on?
iPhone 11
Which OS and game version?
The latest one
What is your in-game name (case sensitive!) - (obviously also your Forum name)
Frekke Frank
What have you tried so far to fix it on your side?
Close and reload game, refresh website, close tab/site and log in again
Any Screenshots or videos of the issue that help us to understand it better? Sorry, no
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Hello Frrg, be sure to open a ticket with support as well
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Where do I post a ticket?
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That little speech bubble on the bottom right will allow you to do so. If that doesn’t work you can access support from the settings menu in-game
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I can now confidently say that the hangup occurs any time you try to bring up the roster OR Entourage screen . If you can start a match without selecting or without having to go into the entourage screen, it runs. If you do either of those things, the game hangs. Since apparently your "tech team" is incapable of fixing it, maybe a little more information would be helpful.
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Done, ticket sent in👍🏻
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4th day for me, 3 tickets already in. crickets. goodbye chase, goodbye turkey timers, goodbye keys. hardly seems fair.
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4th day for me also still haven’t heard back.
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I've reported it twice and still having the same problem
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It seems to MOSTLY be running since the new update, but it still lags on the stipulation entourage screen and the Gauntlet Blitz selection screen.
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»good» to hear that i am not the only one
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And still not working
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Additional update:
It kinda mostly runs, but is still insanely slow, and also frequently gives a connection error when first booting and then when it reloads, it acts like it's the first time I've loaded the game on the device.
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