⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Paid Subscription Not working.

DragonbornJE
DragonbornJE Member ✭
in BUG REPORTS

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

Paid Subscription

Where in the game did it happen?

Web Portal

What are the steps to reproduce it?

I re-bought the King of Kings Pass and it went through Xsolla account, but it won't let me continue through the champs or upgrading without it wanted me to repurchase it. I have a clip of the sale. Hope this is enough for you to go on to figure it out. Thanks

When or since when did it happen?

8-22-2023

How often do you experience this issue?

every time

What device are you playing on?

PC

Which OS and game version?

Web portal

What is your in-game name (case sensitive!) - (obviously also your Forum name)

DragonbornJE

What have you tried so far to fix it on your side?

checked Xsolla account to confirm purches and reporting to you

Any Screenshots or videos of the issue that help us to understand it better?

image.png image.png


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