⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Purchase not claimed

guzzdude
guzzdude Member ✭
edited July 2023 in WEB PORTAL ISSUES ONLY

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

Purchased a bundle on the web portal and loot pull coins aren't showing up in my account. Got the confirmation receipt.

Where in the game did it happen?

Web portal

What are the steps to reproduce it?

I sure

When or since when did it happen?

10 minutes ago

How often do you experience this issue?

N/A

What device are you playing on?

iPhone

Which OS and game version?

Most recent

What is your in-game name (case sensitive!) - (obviously also your Forum name)

Matt Maverick

What have you tried so far to fix it on your side?

Reboot, reload

IMG_6170.png


Any Screenshots or videos of the issue that help us to understand it better?

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