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XPac Shards in store not redeeming

TrainWithBox
TrainWithBox Member ✭✭
edited December 2022 in BUG REPORTS

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

I redeemed the xpac HOF shards in the store but the game froze and it doesn't appear that I received any shards, nor does he appear in the roster list

Where in the game did it happen?

Store

What are the steps to reproduce it?

Clicked on xpac HOF shard reward at the top of the page

When or since when did it happen?

Today around 3:30 PM EST

How often do you experience this issue?

First time

What device are you playing on?

PC

Which OS and game version?

Accessed through Web Portal

What is your in-game name (case sensitive!) - (obviously also your Forum name)

TrainWithBox

What have you tried so far to fix it on your side?

I checked the roster page to see if the shards were there but couldn't even find an xpac HOF

Any Screenshots or videos of the issue that help us to understand it better?

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