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Game won't load

Albert918839
Albert918839 Member ✭✭
in WEB PORTAL ISSUES ONLY

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working? 

On the portal everything was fine for about an hour then I started getting red ring loading screens that rarely load and when they do and I try to start a match I get a black screen and the match doesn't load.


Where in the game did it happen? 

Loading game in the portal.


What are the steps to reproduce it?

Attempt to play via portal.


When or since when did it happen?

Nov 29th till now.


How often do you experience this issue?

Every time I attempt to play.


What device are you playing on?

Portal


Which OS and game version?

Portal


What is your in-game name (case sensitive!) - (obviously also your Forum name)

Albert918839

What have you tried so far to fix it on your side?

My internet is over 150mb a second. I've tried on Firefox and Chrome, cleared my cash, and hardware acceleration in on but the problem persists. I've messaged support via portal on 11-29-22 with no usefull response as of yet.

 I don't have a phone that can run it and emulators have stopped working so if I can't get this to work I'm going to have to quit the game.

Any Screenshots or videos of the issue that help us to understand it better?

red ring.jpg


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