Game will not load

BigWood3

Game will only load to 90% and stops. Tried in both Edge and Chrome. No error message, just stops loading.

FallingDown

I'm also having the same issue. Edge, Chrome, Firefox.

I've cleared cookies & cache. Stuck at 90%.

Golden Girl

Likewise with Edge and Chrome, cleared all the stuff, restarted all the things. 90% then poop.

SnowLily

Portal stops 90% for me also firefox/chrome tested edge ntn passes 90%

DragonbornJE

Same here, all the same things everyone else have said, at lease i know i'm not the only one getting it now.

FallingDown

Game is still not loading this morning. Is there a fix anyone has figured out?

You can help us fix your problem if you provide us with the following info:

1. What exactly is not working? Game will not load past 90% on portal.
2. Where in the game did it happen? Loading game in the portal.
3. What are the steps to reproduce it? Attempt to login via portal.
4. When or since when did it happen? Nov 4th 11:00 AM EST and still happening today.
5. How often do you experience this issue? Every time I attempt to login
6. What device are you playing on? Portal
7. Which OS and game version? Portal
8. What is your in-game name (case sensitive!) - (obviously also your Forum name) FallingDown
9. What have you tried so far to fix it on your side? I've used alternate browsers: Edge, Chrome and Firefox. I moved to another computer and did the same: Safari, Chrome, Firefox. I've cleared cache in all, removed cookies and even restored browser to default settings to start fresh. Nothing I've done has fixed it. I've messaged support via portal yesterday with no response as of yet.

Please advise. Going to miss daily login and weekend event.

Thank you in advance for your time.

Golden Girl

Checking in on this thread again - going on 27 hours and now risk losing log-in streak and the faction feud event.

AustinMistplume

I too am having the same issues on Chrome...

AwesomeEric

I am also having this issue :(

DragonbornJE

All i know is they better compensate all of us for the lost time and cost for any purchases that we've made before we found out they're having issues, especially if it takes them longer to fix it then the pulls that you bought for are no longer a thing and change it on the site.

FallingDown

This is officially brutal. Missed login streak, missed 100k zdom shards, 100k of whatever it is today and feud in less then 9 hours.. over 24 hours and no respons in forums or from the support window.

=(

SnowLily

i am very confused, how is this not a priority thing? like it should be more priority then 10k tp on a tour no?

FallingDown

Still nothing? Been 2 full days of missed rewards. A missed Feud.

Eli

Hi guys, sorry to hear about your issues I have sent this to the team but unfortunately barely anyone put any information for them to work with other than some form of "it doesn't work"

could you guys fill the information from the reporting guide like @FallingDown did, the more information you put the better, OS version, browser version, etc so they can see why it works for everyone else but not for the seven of you, they need to see what you all have in common.

In the meantime, you can collect items and play the game on mobile or even use an android emulator if you only have a computer and don't own a phone.

Please provide us with the following info:

1. What exactly is not working?
2. Where in the game did it happen?
3. What are the steps to reproduce it?
4. When or since when did it happen?
5. How often do you experience this issue?
6. What device are you playing on?
7. Which OS and game version?
8. What is your in-game name (case sensitive!) - (obviously also your Forum name)
9. What have you tried so far to fix it on your side?

DragonbornJE

Game is still not loading this morning. Is there a fix anyone has figured out?

You can help us fix your problem if you provide us with the following info:

What exactly is not working? Game will not load past 90% on portal.

Where in the game did it happen? Loading game in the portal.

What are the steps to reproduce it? Attempt to login via portal.

When or since when did it happen? Nov 4th 1:00 PM EST and still happening today.

How often do you experience this issue? Every time I attempt to login

What device are you playing on? Portal

Which OS and game version? Portal

What is your in-game name (case sensitive!) - (obviously also your Forum name) DragonbornJE

What have you tried so far to fix it on your side? I've used alternate browsers: Edge, Chrome and Firefox. I've cleared cache in all, removed cookies and Uninstall and Reinstalled game. Nothing I've done has fixed it. I've messaged support via portal on 11-04-22 with no response as of yet.

I just bought some Credit and then this started happening, I don't want to lose out on the pull and rewards that i paid for due to whatever is causing this issue.

Thank you in advance for your time.

AustinMistplume

What exactly is not working? Game will not load past 90% on portal.

Where in the game did it happen? Loading game in the portal.

What are the steps to reproduce it? Attempt to login via portal.

When or since when did it happen? Nov 4th 3:00 PM CST and still happening today.

How often do you experience this issue? Every time I attempt to login

What device are you playing on? Portal

Which OS and game version? Portal

What is your in-game name (case sensitive!) - (obviously also your Forum name)

AustinMP

AwesomeEric

1. What exactly is not working? The game will load to 90% and then stop and won't load up the game.
2. Where in the game did it happen? Before the game get's loaded.
3. What are the steps to reproduce it? Open up portal, sign in, click "play the game", and then then the game doesn't load.
4. When or since when did it happen? Tried signing in on 11/4/22 and haven't been able to sign in since.
5. How often do you experience this issue? Every time I have tried on the portal.
6. What device are you playing on? Chrome on laptop.
7. Which OS and game version? Google Chrome Version 107.0.5304.88 (Official Build) (64-bit)
8. What is your in-game name (case sensitive!) - (obviously also your Forum name) AwesomeEric
9. What have you tried so far to fix it on your side? I have tried signing in on Chrome and Explorer. I have sent an email to wwesupport@scopley.com on 11/6/22. I have also tried to sign on using my mobile phone which does work. I just enjoy playing on my laptop more.

@Ramsay hope this helps.

WWE Champions 90% issue.pdf

Golden Girl

1. What exactly is not working? Game stops at 90% loading on the portal
2. Where in the game did it happen? On the official champions portal
3. What are the steps to reproduce it? Hit play game and sit around
4. When or since when did it happen? Having issues since 12pm CST on November 4th
5. How often do you experience this issue? Every time I attempt to load the game
6. What device are you playing on? PC, both Microsoft Edge and Google Chrome browsers
7. Which OS and game version? Windows 10, latest game version I assume since the portal auto-updates
8. What is your in-game name (case sensitive!) - (obviously also your Forum name) Dorothy Zbornak
9. What have you tried so far to fix it on your side? Cleared cache, used different browsers, cleared data, cleared browsing history, unplugged it and plugged it back in, logged in standing on one leg, summoned a demon, refreshed the page multiple times.

djanonzt

1. What exactly is not working? Game will not load past 90 percent on the web portal.
2. Where in the game did it happen? While trying to load the game on the official web portal.
3. What are the steps to reproduce it? Every time I try to load game on the portal.
4. Issue since when? 11/4/22
5. How often? Everytime I try to load. Have not succeeded my n launching game on portal since 11/2/22
6. What device? The web portal on chrome, and edge.
7. What version? Windows 10 and game is auto update on portal.
8. In game name? djanonzt
9. What have I tried to fix it? Cleared cache, switched browsers, tried in private browsing, deleted all browsing and cookie history. Checked to make sure game is updated on my mobile device. Everything checks out, game will not load.

As a content creator for Scopely I cannot at this time do my livestreams or make my preview videos until I can log in here.

please send help.

djanonzt

Eli

thanks for the data guys, I forwarded it to the team.

If anyone else has the same issues or haven't posted his detailed infos, add them here, the more the better.

AwesomeEric

@Ramsay Not sure for everyone else, but mine works now. Thanks.

DragonbornJE

@Ramsay Still not working at my end!! Not sure how it is for AwesomeEric, but it's not for everyone yet.

Golden Girl

FYI doing this in my laptop settings fixed the problem for me. Hopefully it’s helpful to some.

DragonbornJE

Resetting Network seemed to have work, thanks Golden Girl!!!