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1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
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Got new phone and lost all progress

JJddt
JJddt Member ✭
in BUG REPORTS

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

I got a new phone, Samsung S5, and even though my account is the same, it wouldn't load all of my progress and made me start a new game.

Where in the game did it happen?

Beginning

What are the steps to reproduce it?

I don't know

When or since when did it happen?

When I loaded the game on my new phone.

How often do you experience this issue?

When I login

What device are you playing on?

Samsung Galaxy S5

Which OS and game version?

Newest version

What is your in-game name (case sensitive!) - (obviously also your Forum name)

jjddt

What have you tried so far to fix it on your side?

Uninstalling and reinstalling

Any Screenshots or videos of the issue that help us to understand it better?

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