⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Missing keys from portal

AyeGizzle
AyeGizzle Member
edited March 2022 in WEB PORTAL ISSUES ONLY

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

Web Portal 10000 key claim

Where in the game did it happen?

NA

What are the steps to reproduce it?


When or since when did it happen?

Today at 3:35 Eastern

How often do you experience this issue?


What device are you playing on?iphone 13


Which OS and game version?


What is your in-game name (case sensitive!) - (obviously also your Forum name)

AyeGizzle

What have you tried so far to fix it on your side?


Any Screenshots or videos of the issue that help us to understand it better?

Comments

  • AyeGizzle
    AyeGizzle Member

    Claimed the keys but they didn’t show in my inbox on the game. This has never happen before when I claim anything from the portal

  • Stagger Lee
    Stagger Lee Moderator Moderator
  • Stagger Lee
    Stagger Lee Moderator Moderator

    ⚠BEFORE POSTING YOUR ISSUE:

    1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
    2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
    3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


    What exactly is not working?

    Web Portal 10000 key claim

    Where in the game did it happen?

    NA

    What are the steps to reproduce it?


    When or since when did it happen?

    Today at 3:35 Eastern

    How often do you experience this issue?


    What device are you playing on?iphone 13


    Which OS and game version?


    What is your in-game name (case sensitive!) - (obviously also your Forum name)

    AyeGizzle

    What have you tried so far to fix it on your side?


    Any Screenshots or videos of the issue that help us to understand it better?

This discussion has been closed.