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missing purchase

Kelvin77_
Kelvin77_ Member
edited March 2022 in WEB PORTAL ISSUES ONLY

I'm getting zero help. I purchase the starter pack and backstage every month. So I go to claim it in game because I bought it on the portal the game freezes and I don't get anything.

I send my ticket , they need a receipt and I send it back only thing I purchase with my cash app through the portal.

I've more than proved that I purchased it. Y'all see my account and it clearly shows I bought it because it's blacked out. I just want my card and event milestone and I'm never purchasing on that damn portal again.

Screenshot_20220303-173119_fc02b277e0acba88f9691dff453fa80c.jpg Screenshot_20220303-173349_fc02b277e0acba88f9691dff453fa80c.jpg Screenshot_20220303-173320_fc02b277e0acba88f9691dff453fa80c.jpg

As you can see it was purchased I didn't get anything.

Thanks 👍

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