⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Items bought in Portal transferred to the game but disappeared after I accepted them from rewards.

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

I bought the $99.99 omos special loot and it sent to the game from the portal but it disappeared when I accepted it in the game.

Where in the game did it happen?

After I accepted it from my rewards.

What are the steps to reproduce it?

Idk hopefully Scopeley can retrieve it.

When or since when did it happen?

About 4 hours ago.

How often do you experience this issue?

Not often

What device are you playing on?

I-phone

Which OS and game version?

IOS

What is your in-game name (case sensitive!) - (obviously also your Forum name)

KingLuffy100

What have you tried so far to fix it on your side?

Contact us in the game. But no help

Any Screenshots or videos of the issue that help us to understand it better?

E822321A-DFDE-429F-828E-F131C2BA27D0.png F3C838C9-CEEC-46D6-84A4-66B99B12B8A4.png

D7C789C4-C9FB-4446-A6D0-21AD8BDF5D49.png

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