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Strap up pass and daily claim

TYlo
TYlo Member ✭✭
in BUG REPORTS

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

I can not claim my strap up pass rewards since Sunday and I did not receive all my rewards when I used the daily auto claim on Sunday

I am still getting a error 90 or 92 when playing with mobile data and can only play when I have wifi.

I logged a ticket in game Sunday and Monday and am yet to get a reply


Meanwhile I am missing out on my paid subscriptions rewards


Please help

Where in the game did it happen?

Claimed rewards in vip section and auto claim button

What are the steps to reproduce it?

Going in and claiming my paid for rewards

When or since when did it happen?

Sunday the 22 ND August

How often do you experience this issue?

Everyday since then

What device are you playing on

Huawei p20?+


Which OS and game version?


What is your in-game name (case sensitive!) - (obviously also your Forum name)

TYlo

What have you tried so far to fix it on your side?

Contact support as that's what I pay for

Any Screenshots or videos of the issue that help us to understand it better?

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