⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Unable to get into app

MattSabre
MattSabre Member ✭✭✭
in BUG REPORTS

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

Hello. I am not able to get into the app. Have deleted and reinstalled. Have also tried via the web portal. Constant red rings, getting stuck on loading screen and eventually get the warning message that the game requires an internet connection.

Where in the game did it happen?

At the loading screen

What are the steps to reproduce it?


When or since when did it happen?

For the past 2 hours

How often do you experience this issue?


What device are you playing on?

IOS and Windows PC

Which OS and game version?


What is your in-game name (case sensitive!) - (obviously also your Forum name)

Matt Sabre

What have you tried so far to fix it on your side?

Deleted the app, reinstalled the app. Also tried on the webportal.

Any Screenshots or videos of the issue that help us to understand it better?


image.png


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