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Web portal item never showed

f0xx
f0xx Member ✭
in BUG REPORTS

I purchased the $49.99 IGC item from the web portal. I purchased other items prior to that IGC purchase as well. When I opened my game to claim the IGC purchase, I clicked on the individual button of the IGC (5500 Cash) and it said item was claimed. When I exited the pop up window my cash never populated to my account. I have tried contacting in game help but I have not received any respones back. I also have a screenshot of the xsolla receipt showing I made said purchase.


  1. What exactly is not working? Purchase showing up after claiming item.
  2. Where in the game did it happen? Tuesday May 25th ~ 8:30 pm est
  3. What are the steps to reproduce it? Restarted game multiple times. Contacting customer support with no response.
  4. When or since when did it happen? Again last night Monday May 25th at around 8:30 pm est
  5. How often do you experience this issue? 1st time
  6. What device are you playing on? Samsung Galaxy Note 10+
  7. Which OS and game version? Android 11 and game version 0.505.21052400
  8. What is your in-game name (case sensitive!) - (obviously also your Forum name) f0xx
  9. What have you tried so far to fix it on your side? Again I have restarted my game multiple times as well as contacting customer support in game with no response.


Comments

  • DKMangler
    DKMangler Moderator Moderator
    https://community.wwechampions.com/discussion/5381/web-portal-item-never-showed

    Hello Foxx, please continue to work with support as only they can assist with reimbursement cases. Thank you

    forum_signature_dkmangler-1.png


  • f0xx
    f0xx Member ✭
    edited May 2021
    https://community.wwechampions.com/discussion/comment/37609#Comment_37609

    Dkmangler, I would love to work with support but how am I supposed to work with them on getting my igc when they won't respond to my in game messages through the help feature?

    It's been 24 straight hours and not even an acknowledgment that I am having any issue at all?

    **edited by dkmangler**

  • DKMangler
    DKMangler Moderator Moderator

    Hello again @f0xx I had to remove the support screenshots as these aren't permitted on the forum. Many times due to the volume of tickets it will take more than 24 hours for a response. I would suggest keeping your issue clear and succinct and then wait for a response. Adding comments before you receive one won't speed up the process. I apologize for the delay here. Thanks

    forum_signature_dkmangler-1.png


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