How can i follow up on a conversation with support?

Schluehunter

I have problems using the new webchat Scopely offers for support. After i tell them my issue it takes a few hours until they answer. Usually the chat window of my iphone cant wait that long and redirects me out of the chat to the previous site. Then i get an email and am asked for further information. But it says „do not reply to this email“.

Instead there is a link which brings me to Scopely‘s portal where i can choose Wwechampions again and start only a new chat. I dont have any chance to reach out to the previous conversation.

But then a few hours later i receive another email that my (new) conversation is closed because im assisted already within another conversation. But as described: i have no chance to follow up on that old conversation... what can i do?

anybody else faces the same problem? Is support aware of this? Im using iphone 11 and i also contacted support about it without any reaction so far.

guy316379510

How get profile back it seem that I have to I don't no how can be

Keezy21

https://community.wwechampions.com/discussion/4865/how-can-i-follow-up-on-a-conversation-with-support

I'm having the same issue only with in game support. I had to reinstall my game so I lost access to that conversation and email support won't assist me. And the "community manager" does nothing to attempt to assist ever. Just talks down to people and gives empty promises.

Stagger Lee

https://community.wwechampions.com/discussion/4865/how-can-i-follow-up-on-a-conversation-with-support

you can contact support here instead.