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can not access career mode and game locks on loafing screen once match is completed

Kevin_atley2104
Kevin_atley2104 Member ✭
edited December 2022 in BUGS/ISSUES UNDER INVESTIGATION

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

I can not access career mode on the game what so ever, everytime i click on Career the game just locks up on home page and cant fo nothing else so have to restart the app


the game also freezes after every event tour match completion, i complete match then press next and summary page and game goes to loading screen then just does nothing yo which i have to restart the app

Where in the game did it happen?

Pressing career mode on home page

and after every event tour match

What are the steps to reproduce it?

I have to restart the app everytime

still cant access career mode

When or since when did it happen?

Since april 2022 ( ongoing ingame support was aware and nothing progressed)

How often do you experience this issue?

EVERYDAY, AFYER EVERY MATCH

What device are you playing on?

IPHONE 13

Which OS and game version?

All OS nd game version is all upto date

What is your in-game name (case sensitive!) - (obviously also your Forum name)

Kevin atley - ign

Kevin_atley2104 - forum

What have you tried so far to fix it on your side?

Restarting device, deleting app completely the re downloading it, play it on another device( same problem but playing on this device and other devices with my other account no problems what so ever

Any Screenshots or videos of the issue that help us to understand it better?

Tagged:

Comments

  • DKMangler
    DKMangler Moderator Moderator

    Hello Kevin. We will pass this to the team for review

    forum_signature_dkmangler-1.png


  • cbyrlee
    cbyrlee Member ✭

    I've been having the same problem for weeks, I've had a ticket open with support for 3 to 4 weeks now still nothing.

  • Kevin_atley2104
    Kevin_atley2104 Member ✭
    https://community.wwechampions.com/discussion/comment/75841#Comment_75841

    Support will just keep closing ticket and just say will keep you updated @DKMangler will add this to the list but make a forum post yourself also so that can track how many players have this problem as im hearing of alot more with same problem

  • DKMangler
    DKMangler Moderator Moderator

    A new forum post isn’t needed for the same issue. If you have the same issue you can post it in this thread and it will get bumped

    forum_signature_dkmangler-1.png


  • shrekster
    shrekster Member ✭

    Same issue for months reported numerous times to no unveil like game but not getting anywhere with scopley

  • ParG
    ParG Member ✭

    I'm having the exact same issue...can't access Career mode...freezes after every match. This started today and has been ongoing all day. Uninstalled and reinstalled game twice.

  • Kevin_atley2104
    Kevin_atley2104 Member ✭

    @shrekster @ParaTara please leave your in game names in this post for them to look into and @DKMangler will push post up, and let us know of any updates, is there any atm as its been a while now

  • DKMangler
    DKMangler Moderator Moderator

    No updates but I have pushed this to the team again

    forum_signature_dkmangler-1.png


  • Firpo
    Firpo Administrator, Community Manager Scopely

    Hey guys,


    We checked some accounts here but couldn't reproduce the issues. Everything was fine with that on our end. Does the issue still persist?

    cant touch this!
  • EvolutionX
    EvolutionX Member ✭✭✭
    edited January 2023

    I have started having that issue as well on IOS. Anytime I complete a match, the game goes to the loading screen (says I do not have internet connection) It happens on claiming items from mailbox as well. Been dealing with support, who have tried even placing items directly into my account and they aren’t there. I have deleted/reinstalled the app on multiple devices (iOS and android) It has affected portal purchases, career mode, and contest tours. I had to sit out current weekend event as well, as I couldn’t do my part.

    Here are two videos of the occurrence

    https://streamable.com/l1y54p


    https://streamable.com/tfk26t

    It is frustrating to have to sit out and miss out on the last weekend of the mlc, I cannot do KOK tour, Victory Tours, or any event. I’ve had to go through the refund process for packs I have purchased because I couldn’t access them. I haven’t missed a new card in a long time. I hope this can be resolved quickly

    https://community.wwechampions.com/discussion/comment/76438#Comment_76438


  • EvolutionX
    EvolutionX Member ✭✭✭

    My In-Game name is EvolutionX

    My discord tag is EvolutionX#9553

    I am willing to discuss/share screen on discord, or whatever is needed to get this corrected, as I do want to continue playing this game

  • EvolutionX
    EvolutionX Member ✭✭✭
    edited January 2023

    I’ve tried on portal, and it seems like it started when the Weekend event was in the game. I am just trying to get this fixed so I can continue playing this game.

    https://streamable.com/54w2k3

    I hope this can be resolved quickly. As I stated, I can’t complete my victory tours, play career mode, kok tour or participate in events

    Can also add this to the list of resources I’m going to miss out on due to this issue. So much time invested into earning these.

    https://streamable.com/3m4ert

    I truly hope this gets fixed quickly

  • Kevin_atley2104
    Kevin_atley2104 Member ✭

    @Firpo its all good my end now sorry took this long to reply but thanks again after numerous months and ways to sort this problem

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