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Prestige Pass

I bought a prestige pass and haven't received premium loot for two days, please fix the error or request a refund.
where is Ultimate 100% Gem Damage Strap ?
Comments
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Hello Mateus, I’m not familiar with an offer for an ultimate strap for the prestige pass, the premium loot is one free claim per loot
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It says Premium loot at the top
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I didn't get it
We are excited for Crown Jewel this weekend! Where history will be made once again when Cody Rhodes takes on Gunther in a Champion vs. Champion Match! Who will be crowned as the first-ever Men's Crown Jewel Champion? Pick your favorite and WIN! Everyone who guessed right will receive an Ultimate 100% Gem Damage Strap for the NEW Champion! (Gunther "Imperium" or Cody Rhodes "Finish the Story")
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You only get the premium pull/claim when a new loot is added. If its the same loot as the previous day you won't receive another claim.
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I've had Claim several times
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Please contact support
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