1 Billion Coins gone

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I had fused up Samu Headshrinker to 6ss and instead of 10 million coins as it was showing 1 Billion coins were deducted. The issue was duly acknowledged in town hall and was said to be fixed. However, even after 9 days of continuously asking for refund, all I am getting in reply is that my case is still under investigation.

I doesn't seem to understand the problem as when extra TP's were supposedly given, they were taken back very promptly while when its time to refund the coins, it had been 9 days and counting and I'm still waiting on it. No concrete help from support.

As the new MLC is about to begin, how am I suppose to talent up my superstars without coins?Those were not free coins handed out to me, if 100 million coins gained on every mega pull ($100) purchase, it's equal to $1000.