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The Cora Jade Loot and turn up the heat loot

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savannah379975
savannah379975 Member ✭
in BUG REPORTS

I Purchased 2 cora jade and turn up the heat offers and I claim them and then I can't ipen the loot

Comments

  • CaseyPlatinum
    CaseyPlatinum Member ✭✭✭

    What exactly is not working?

    Webportal purchases cannot be claimed from mailbox rewards

    Where in the game did it happen?

    Today since you do the new R update

    What are the steps to reproduce it?

    Try to claim my purchase

    When or since when did it happen?

    Today

    How often do you experience this issue?

    Just started start and it’s broke

    What device are you playing on?

    Iphone 12 max pro

    Which OS and game version?

    17.1.1 .626

    What is your in-game name (case sensitive!) - (obviously also your Forum name)

    Casey Platinum

    What have you tried so far to fix it on your side?

    Delete and redownload

    Any Screenshots or videos of the issue that help us to understand it better?

    IMG_8608.jpeg IMG_8610.jpeg IMG_8612.jpeg IMG_8614.jpeg


    IMG_8613.jpeg


  • SirOrko
    SirOrko Member ✭
    edited November 2023

    I tried buying the $99 combo pack with 36 regular coins and 40 Jade coins. I was charged but didn't receive the reward and every time I go to the store the game crashes now.

  • SirOrko
    SirOrko Member ✭

    I have the same issue and the game crashes if I go to the store now.

  • SangPa
    SangPa Member ✭
    IMG_3991.jpeg IMG_3990.jpeg

    I received it but no pull

  • Funnyman
    Funnyman Member ✭✭

    I also bought the 20 dollar sizzler puller offer from web portal

    but can’t collect them from my inbox

  • DKMangler
    DKMangler Moderator Moderator

    Hello everyone. This issue was resolved. If you were still unable to claim, please follow up with support. Thanks

    forum_signature_dkmangler-1.png


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