⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Screen timeout connection errors

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StefanGrey
StefanGrey Member

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

Game becomes unresponsive after entering pause menu if screen times out

Where in the game did it happen?

Any game mode, but have seen it last few weeks in fued, stipulation and showdown

What are the steps to reproduce it?

Playing game, let screen time out. Unpacking game and trying to match gems but nothing happens

When or since when did it happen?

It'sbeen weeks, pre thr last major update

How often do you experience this issue?

Any time my screen times out.

What device are you playing on?

Samsung Galaxy S22+

Which OS and game version?

Samsung One UI 5.1, Android 13

What is your in-game name (case sensitive!) - (obviously also your Forum name)

Screenshot_20230910_173428_WWE Champions.jpg Screenshot_20230910_044827_WWE Champions.jpg


StefanGrey

What have you tried so far to fix it on your side?

Uninstall and reinstall game.

Any Screenshots or videos of the issue that help us to understand it better?

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