⚠ BEFORE POSTING YOUR ISSUE:
1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.
In game store not working
My ingame store is not working. Just keeps loading and loading that’s it, I have tried to restart several times. Deleted and reinstalled app couple of times and it’s still not working.
Please check screen of 23:07 and 5 mins later 23:12 it was still loading.
I am using iPhone 14 pro max.
Comments
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After loading for several mins this is what I am getting..
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This is error I keep getting.. rest of the game is working just fine
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I have tried on different phone too even that does not work! And, even my events have similar internet issue
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Can you access the store by playing on the portal client?
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I purchased the booster pack for $100 and still haven't received it it. I also am missing my portal claims for today and the rewards for the money I spent. Please get me what is owed to me so I can play the game.
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Where is my stuff paid for Astin theory 3 star silver pack and not received any of it
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yes I can on portal but I can not access game on portal.
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I Have buy the 3 Star bronze Pack but it dont come in my roster to fuse up. If i pay i will play the game please help me.
Look Screenshots.
⚠BEFORE POSTING YOUR ISSUE:
- Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
- Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
- You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)
What exactly is not working?
Where in the game did it happen?
What are the steps to reproduce it?
When or since when did it happen?
How often do you experience this issue?
What device are you playing on?
Which OS and game version?
What is your in-game name (case sensitive!) - (obviously also your Forum name)
What have you tried so far to fix it on your side?
Any Screenshots or videos of the issue that help us to understand it better?
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⚠BEFORE POSTING YOUR ISSUE:
- Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
- Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
- You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)
What exactly is not working?
never received 3* theory from portal been waiting long time
Where in the game did it happen?
Bought in portal claimed in mail never got it
What are the steps to reproduce it? No idea
When or since when did it happen? Yesterday beginning new mlc
How often do you experience this issue?
First time
What device are you playing on?
Android
Which OS and game version?
Don't know
What is your in-game name (case sensitive!) - (obviously also your Forum name)
Templar stealth
What have you tried so far to fix it on your side?
Rebooted and reinstalled several times
Any Screenshots or videos of the issue that help us to understand it better?
never received my three star theory so couldn't really participate in kickoff and the theory tour ends in 2 days
I need my theory that I purchased and should receive compensation for these issues as I can't participate as wanted
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We need compensation for not being able to do kickoff tour with bonus character and not start the theory tour that only has two days left this is ridiculous and there's no reason why it's taking so long to receive what we bought
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Same thing is happening to me. So far, all I got was shards that don't help me advance in the game.
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Hello, I understand that we got in game rewards via the inbox but this still does not replace the money and/or rewards claimed on the portal. I am currently missing My Austin Theory Pro Start Pack, stamp card rewards AND my event rewards from portal.
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Where is my stuff spent money on the theory upgrade and still isn't there, want it please. Hope you are going to compensate the portal players for not being able to use a charecter we bought. Funny when it is costing the company money it gets fixed fast, but when you already got the money from players it is taking for ever, dosnt seem fair.
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Same issue here. The problem is, I purchased the starter pack to advance on the Kick Off Event. The longer this takes, the less time I will have.
I submitted a ticket and gotten a response, but a day and a half later, they say they are still "working on it." But what does them working on it have to do with me still missing what I paid for? I provided them with receipts and screen shots, so they know what I am owed. Why not just send it to me?
This is too long to wait for a problem to be fixed when we are on a time limit to use what we have spent our money on.
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Same issue here. The problem is, I purchased the starter pack to advance on the Kick Off Event. The longer this takes, the less time I will have.
I submitted a ticket and gotten a response, but a day and a half later, they say they are still "working on it." But what does them working on it have to do with me still missing what I paid for? I provided them with receipts and screen shots, so they know what I am owed. Why not just send it to me?
This is too long to wait for a problem to be fixed when we are on a time limit to use what we have spent our money on.
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It is finally working but still broken with some things. I can play on phone now finally.
but I would like to get compensated for broken game for over 24hours and you not even trying to help. Thank you
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Also bought the Elite Starter Pack from web portal and still have not received my 3SS Theory in game
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All delayed purchases were sent out over night. if you are still missing any of your purchases please submit a ticket and provide a receipt for quicker service.
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All delayed purchases were sent out over night. if you are still missing any of your purchases please submit a ticket and provide a receipt for quicker service.
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Happy it is now working, You will need to reach out to support for any "Compensation" claims.
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All delayed purchases were sent out over night. if you are still missing any of your purchases please submit a ticket and provide a receipt for quicker service.
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Hi Micha,
All delayed purchases were sent out overnight. If you are still missing any of your purchases, please submit a ticket and provide a receipt for quicker service.
Thanks,
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