Unable to evolve 5 Star Hall of Fame Undertaker

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1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)

What exactly is not working?

I have all the criteria necessary to evolve 5 Star Hall of Fame Undertaker but the "Evolve" button remains greyed out

Where in the game did it happen?

Manage Superstars

What are the steps to reproduce it?

Try to evolve that Superstar

When or since when did it happen?

Tried for the first time today. Occurs every attempt

How often do you experience this issue?

Every attempt

What device are you playing on?

Huawei

Which OS and game version?

Android

What is your in-game name (case sensitive!) - (obviously also your Forum name)

El Guapo 69

What have you tried so far to fix it on your side?

Tried to evolve him

Any Screenshots or videos of the issue that help us to understand it better?

1. Superstar is currently maxed and I have enough cash

2. I have enough tokens

3. I have enough converted shards but "Evolve" is still greyed out