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1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Duplicated character

RuanMing
RuanMing Member

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?


Where in the game did it happen?


What are the steps to reproduce it?


When or since when did it happen?


How often do you experience this issue?


What device are you playing on?


Which OS and game version?


What is your in-game name (case sensitive!) - (obviously also your Forum name)


What have you tried so far to fix it on your side?


Any Screenshots or videos of the issue that help us to understand it better?

Comments

  • RuanMing
    RuanMing Member

    ⚠BEFORE POSTING YOUR ISSUE:

    1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
    2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
    3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


    What exactly is not working?

    My Wendy char is duplicated

    Where in the game did it happen?


    What are the steps to reproduce it?


    When or since when did it happen?


    How often do you experience this issue?


    What device are you playing on?

    Iphone X

    Which OS and game version?

    Ios

    What is your in-game name (case sensitive!) - (obviously also your Forum name)

    RuanMing

    What have you tried so far to fix it on your side?

    Contact chat bot

    B92FA10D-DBC6-4A32-BD30-83DF911171AB.jpeg


    Any Screenshots or videos of the issue that help us to understand it better?

  • DKMangler
    DKMangler Moderator Moderator

    Hello ruan, this happens from time to time and support will be able to assist you. Thanks

  • RuanMing
    RuanMing Member

    Where can I ask support to help me ?

  • JD Rayne
    JD Rayne Moderator Moderator

    Click the gear cog in the top right portion of your screen , Click help, then click the message bubble on the top right portion of the screen and follow the prompts to complete your ticket.