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1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
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Did not recieve the pack i purchased

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Agyt
Agyt Member ✭
edited March 2023 in WEB PORTAL ISSUES ONLY

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working? I purchased a pack through the web portal and did not recieve my items.


Where in the game did it happen?

Web portal


What are the steps to reproduce it?

Purchased pack, the money was removed from my bank account and i have a receipt through babka


When or since when did it happen?

Tuesday 3/8/23

How often do you experience this issue?

Its been 3 days

What device are you playing on?

Samsung galaxy a23

Which OS and game version?

Android

What is your in-game name (case sensitive!) - (obviously also your Forum name)

Agyt

What have you tried so far to fix it on your side?

Restarting the app several times and restarting my phone

Any Screenshots or videos of the issue that help us to understand it better?

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