⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Game is not loading in Battle

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

Game freezes and does not load for battle

Where in the game did it happen?

While clicking the Battle button

What are the steps to reproduce it?

Can share the screen recording

When or since when did it happen?

Since last 6 hours

How often do you experience this issue?

Today

What device are you playing on?

S21 ultra

Which OS and game version?

Android

What is your in-game name (case sensitive!) - (obviously also your Forum name)

Rxavi

What have you tried so far to fix it on your side?

Delete cache, uninstall and reinstall game


Any Screenshots or videos of the issue that help us to understand it better?

Comments

  • Rxavi
    Rxavi Member

    Help loosing game progress

  • DKMangler
    DKMangler Moderator Moderator

    Have you tried clearing your cache and then delete and reinstall? I would suggest starting there. If that doesn’t work then contact support

  • Rxavi
    Rxavi Member

    Yes already done that suggested solution, then only contacted support