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Missing faction feud shard chest

Radwan1991
Radwan1991 Member ✭
in BUG REPORTS

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

I claimed faction feud contest leaderboard rewards including feud shard chest but it's not in my inventory

Where in the game did it happen?

Faction feud contest leaderboard rewards

What are the steps to reproduce it?


When or since when did it happen?

Monday 23 Jan 23 after the faction feud contest ended

How often do you experience this issue?

First time I always find the chest in my inventory

What device are you playing on?

Samsung galaxy a32

Which OS and game version?

Android 12

What is your in-game name (case sensitive!) - (obviously also your Forum name)

Radwan1991

What have you tried so far to fix it on your side?

I contacted support both in_game and on portal but neither replied at all

Any Screenshots or videos of the issue that help us to understand it better?

Comments

  • DKMangler
    DKMangler Moderator Moderator
    https://community.wwechampions.com/discussion/8397/missing-faction-feud-shard-chest

    Hello Radwan, these automatically opened when collected. You can contact support and they will tell you what you earned. Thanks

    forum_signature_dkmangler-1.png


  • Cykotic
    Cykotic Member ✭

    I also have this issue as do several faction members. Opened multiple support tickets regarding the issue and support is just closing the tickets and not providing a response or information about the issue.

    Was this a change in how the chests are awarded? It use to appear in the inventory as the original post states. When did that change happen?

    Also, have the Support guidelines changed? Maybe some of the team was fired? We are not getting responses to tickets and they are just being auto closed.

    In game user Cykotic

  • DKMangler
    DKMangler Moderator Moderator
    https://community.wwechampions.com/discussion/comment/76864#Comment_76864

    Hello Cykotik. Unfortunately we can’t assist with support related issues. I would suggest to maybe change your wording or category to ensure it’s reviewed by someone. The bags auto-opened when the feature was released and then it changed to display in the inventory. We will ask the team if this is intended

    forum_signature_dkmangler-1.png


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