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1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Rewards Connection Error

GNFNR
GNFNR Member ✭
edited November 2022 in BUG REPORTS

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

Rewards inbox

Where in the game did it happen?

Rewards inbox

What are the steps to reproduce it?

Access rewards inbox

When or since when did it happen?

After 3pm

How often do you experience this issue?

Constant

What device are you playing on?

iPhone

Which OS and game version?

iOS

What is your in-game name (case sensitive!) - (obviously also your Forum name)

GNFNR

What have you tried so far to fix it on your side?

Contacted support

Any Screenshots or videos of the issue that help us to understand it better?


4A9E1086-9E00-4E9A-B38D-E74C12A71D05.jpeg


Comments

  • whipit
    whipit Member ✭✭✭

    Anything on this. Affecting alot of us and quite unfair for all of us that can nont collect stamps and event points.

  • Supabackshot
    Supabackshot Member ✭

    Not fair that some can collect points. I can’t even get my purchases……. This needs to be fixed ASAP!

  • Richard452886
    Richard452886 Member ✭✭

    Same thing here with not a word about from support on twitter or Facebook.

  • GNFNR
    GNFNR Member ✭
    edited November 2022

    Yeah it’s one thing to have a technical issue, it’s something else to not even acknowledge it. I so happened to be the 1st place JK winner and spent a small fortune on the game this weekend….so to say I am disappointed in the customer service is an understatement.


    edit: I want to add that I planned to buy a Marshmallow man today also but until this issue is resolved (and I get some form of acknowledgment from customer service) I am keeping my wallet closed.

  • Splitter848091
    Splitter848091 Member ✭

    Having the same issue. Planned my purchases carefully so I'd have enough for my needs and if I miss out I'll be extremely disappointed. On Android

  • LDW26
    LDW26 Member ✭

    I’m having the same issue too. Sound like support is dealing with a bunch of issues. Terrible that they can’t address this issue immediately since people paid to get rewards from this event.

  • SAking
    SAking Member ✭✭

    Currently experiencing the same issue. Hope it is fixed soon since more claims will be made tmrw.

  • HECK876
    HECK876 Member ✭

    Im having the connection issue afte rcollecting rewards from portal website , evertime i look into my ingame rewards. Is there an update on this issue?

  • Derrtyd
    Derrtyd Member ✭

    Also cannot claim anything so will be missing out on valuable points and possibly even the marshmallow due to this

  • DKMangler
    DKMangler Moderator Moderator

    Hello everyone. This issue should now be resolved. It was related to collecting the leaderboard from portal. But now the currency can be collected

    forum_signature_dkmangler-1.png


  • GNFNR
    GNFNR Member ✭
    https://community.wwechampions.com/discussion/comment/74772#Comment_74772

    Thank you for resolving. How about some Lex Luger American Flags to make up for the setback??? 😃 🇺🇸 🇺🇸

  • DKMangler
    DKMangler Moderator Moderator
    https://community.wwechampions.com/discussion/comment/74776#Comment_74776

    I have no power to do that, but hope you get them soon 🙂

    forum_signature_dkmangler-1.png


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