Game frozen on tutorial

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1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)

What exactly is not working?

The game is stuck in the tutorial screen and cannot progress

Where in the game did it happen?

In the tutorial section

What are the steps to reproduce it?

Evrytime I go in the game

When or since when did it happen?

About 1 month ago

How often do you experience this issue?

Everyday

What device are you playing on?

Samsung galaxy s21

Which OS and game version?

Most to date

What is your in-game name (case sensitive!) - (obviously also your Forum name)

OllieD1900

What have you tried so far to fix it on your side?

Uninstalling and redownloading also contacted support but always get the same answer that is will be fixed but patience is need been ongoing for a month now

Any Screenshots or videos of the issue that help us to understand it better?