⚠ BEFORE POSTING YOUR ISSUE:


1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.

Did not receive purchased or claimed items.

Options
Misha1971
Misha1971 Member ✭
edited February 2022 in BUG REPORTS

⚠BEFORE POSTING YOUR ISSUE:

  1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
  2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
  3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)


What exactly is not working?

Items delivered from Web Portal to game disappeared when claimed. Included current event $29.99 and $4.99 packs, all stamp claims, event claims and daily claims.

Where in the game did it happen?

From Rewards screen


What are the steps to reproduce it?

Unknown, did not try another purchase

When or since when did it happen?

Not long after 7pm EST 2/25/2022.

How often do you experience this issue?

First time.

What device are you playing on?

Samsung Galaxy S21 Ultra

Which OS and game version?

Android, most recent

What is your in-game name (case sensitive!) - (obviously also your Forum name)

Misha1971

What have you tried so far to fix it on your side?

Reboot and Submitted to chat in Web Portal

Any Screenshots or videos of the issue that help us to understand it better?

SInce everything is gone, nothing to screen shot.

Comments

Categories