Please add a short but precise title that explains your issue

EliaTheUnicorn · February 2022

Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)

What exactly is not working?

Purchase pack and didn't receive it

Where in the game did it happen?

Store

What are the steps to reproduce it?

N/a

When or since when did it happen?

15 min ago

How often do you experience this issue?

1st time

What device are you playing on?

Phone

Which OS and game version?

0.541.22010450

What is your in-game name (case sensitive!) - (obviously also your Forum name)

EliaTheUnicorn

What have you tried so far to fix it on your side?

Tried refreshing multiple times

Any Screenshots or videos of the issue that help us to understand it better?

Eli · February 2022

that's not a game bug it's an issue with a purchase, you need to contact the game support for this.

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