Autoclear tickets and Hall Of Fame Stipulation Tours

Hello DKMangler,

I respectfully disagree with your statement about it showing that in the events tab. At the time of this happening it was not showing in the solo event tab. Scopely has since changed it to cover their tracks and to move past the issue but that does not make it disappear. They are “having a team look into it” which we know is code for doing nothing and going to close the tickets about it.

This is a prime example of Scopely making a mistake and screwing players because of their error. They are not replacing auto clear tickets although they should. The mistake contributes to players not meeting point goals and impacts chase events as well. Scopely being Scopely and not actually fixing a problem, acknowledging their error, or caring about players.

What could Scopely do differently? Maybe quality check programming before releasing it live. Owning their errors and mistakes by making it right and acknowledging players. Take a basic customer service class and learn how to put the customer first.

It’s not fair what you have done, the rules must be clear since the beginning and not changed during the event, you have exaggerated this time and I hope people will start to not buy anything anymore from your shop. This is a fraud, not other words for define what you have done.

Hello Stagger Lee,

Thank you for your response. I appreciate that the team was made aware and understand that we have not heard anything about if/when there will be a fix. That response, while appreciated, is exactly the problem. I understand it can be difficult to understand situations when it seems like people are just complaining without offering solutions and that is not constructive. So let’s make this constructive.

Why is that response the problem? The response of people being made aware without providing the resolution is one that shows a lack of caring for the individuals impacted. This is not the first time Scopely has had a technical error that caused problems for players. With that there should be a playbook on what to do when these things happen since it is obvious that they do happen. Also, to be fair it is not difficult to come up with a decision to make it right. I can understand execution taking time, but to simply decide tickets will be refunded and to communicate the decision is easy. Even easier is to communicate that there was a problem that impacted players and Scopely will be offering a resolution in a timely manner.

Offering instead a response that indicates it may or may not even be addresses and fixed just creates more problems. Scopely should either make the decision to do the right thing and work with players, or decide not to do that and remain completely quiet. It is this middle not committed territory that makes no one happy. Amazing it is the one stance that only serves to make the situation worse and it is the one path that Scopely has chosen. a