Missing TP Bag after buying from summer slam prize wall

Hey guys I need your help I had bought 3 massive tp bags and coins combo from the prize wall of summer slam from stores and 1k tp bag I had in my inventory but instead of showing 4k tp bag in my inventory it is showing only 3k tp bag regarding I had complaint to cs also and I haven't got any help from cs team having a ss is good enough proof that I bought them from summer slam prize wall and I cannot control this since scopely last 2 updates almost broke the game and that things we lost from the inventories during that time period so I kindly request you to please check my account and revert back my missing 1k tp bag thank you looking forward for your response