⚠ BEFORE POSTING YOUR ISSUE:
1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Read and use our REPORTING GUIDE before posting your issue
3. Follow our Support Ticket Guide to prevent misunderstandings with the Support.
Unable to link to FB or Scopley account

⚠BEFORE POSTING YOUR ISSUE:
- Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
- Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
- You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)
What exactly is not working?
It is not logged into the account. When I try it says current progress or FB progress which is level 1. Say if I select progress will be lost.. Portal says no faction and doesn't have my username.
Where in the game did it happen?
Upon settings log in to FB and Scopley
What are the steps to reproduce it?
Saw I wasn't logged in. Went to log in and it happened.
When or since when did it happen?
Must have been yesterday. Couldn't collect Christmas in July points
How often do you experience this issue?
Just started
What device are you playing on?
Galaxy s10
Which OS and game version?
Up 2 date Android and game .052.21070690
What is your in-game name (case sensitive!) - (obviously also your Forum name)
Bgraff79
What have you tried so far to fix it on your side?
Scared to do anything. Don't want to lose progress
I stop here don't want to lose any progress..
Any Screenshots or videos of the issue that help us to understand it better?
Comments
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Portal Linked to this account.. This is not my account
0 -
When linking your account choose "active" with your correct username and hit ok. This should link it to your account. This would be the same for creating and linking a scopely ID. Thanks
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Thank you it worked. I was unable to collect the rewards yesterday because of this. Especially the 20 candy canes to get mark Henry or Stone cold Santa gear. Any way you can load those rewards so I can cash in during the event?
Thank u
Brad
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Unfortunately we aren't able to do anything like that. You can always try in game support.
0
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