Purchases and prizes disappear forever

⚠BEFORE POSTING YOUR ISSUE:

1. Check if it exists already in BUGS/ISSUES UNDER INVESTIGATION
2. Typical Support cases like lost in-game items, account reports, etc. should always go directly to the Support.
3. You can help us fix your problem if you fill in the questionary below (DO NOT DELETE IT!)

What exactly is not working?

Redeeming prizes and purchases.

Where in the game did it happen?

Start up screen and inbox.

What are the steps to reproduce it?

On redeeming random purchases or prizes.

When or since when did it happen?

The past 2 weeks has progressively gotten worse.

How often do you experience this issue?

Anytime I redeem an inbox prize or purchase.

What device are you playing on?

iPhone 12max pro

Which OS and game version?

iOS

What is your in-game name (case sensitive!) - (obviously also your Forum name)

The Modfather J

What have you tried so far to fix it on your side?

Contacted support no acknowledgement just a bot like response.

Any Screenshots or videos of the issue that help us to understand it better?

5 hours later and still Nothing.

I have recorded almost every time this has happened and applied it to my support request log if anyone would actually bother to look at it:

Don’t worry only documenting what I have already provided on the ticket and not how horrible support has been.

Please resolve.