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Portal purchase

MachooMan
MachooMan Member ✭✭
edited April 2021 in WEB PORTAL ISSUES ONLY

Made a purchase via the web portal the other day - it was the Ciampa's Shard Special for $19.99 on the portal and supposed to include 25,000 in game cash, 20 Ciampa shards, and 20 MVP tokens. I then attempted to purchase the Kofi Shard Special which gave me error messages 2 times and nothing ever happened.

After making the purchase I go into the game and in the Rewards it shows a picture with 25,000 in game cash, 20 Ciampa shards, and 20 MVP tokens - I claim the rewards and did not get any increase of in game cash.

I then check my emails a few minutes later and notice 3 charges have been emailed to me $21.44 (after taxes) have been taken out of my account. Xsolla was quick to fix the 2 charges that had been assessed from the errored out transactions. However, Scopely, refuses to address the issue with not sending me 25,000 in game cash.

Please see the images for a play by play - I would either like my money refunded or the in game cash sent to my account.


Sincerely,

MachooMan

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