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In Game Scopely Support Not Answering Questions

Cykotic
Cykotic Member ✭
in BUG REPORTS

In game user is Cykotic. Last response to issue was from Aly. Basic situation is below. Main question is what will Scopely do to replace the in game currency spent on items advertised that had no way of being available. That is false advertising and not something that a user should be responsible for.

On March 22, I sepnt several hundred in game cash on Showdown refreshes trying to get some promoter tokens to show up. They never did even though in game it said that was a place to try to get them. I logged in today on March 23 and now they are showing but are broken images showing 500,000 showdown token costs. It is clear that the messages in game about promoters did not match up with the availability of them in the Showdown shop so my cash spent on refreshes was watsed and it should be returned.

Other information including screenshot is provided already in game on the active ticket. Problem is that Aly is not answering my direct question of when Scopely will be replacing the in game currency spent on false advertising.

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Comments

  • T_Durd3n_KCCO
    T_Durd3n_KCCO Member ✭

    Same here, been waiting over a week now. Any developer or game engineer on here that can assist.

    @Firpo

  • Keezy21
    Keezy21 Member ✭

    I hate how inconsistent in app support is. I received a reply to a ticket, responded immediately and its been 3 days since and haven't heard anything. Like, if you're working the ticket and send a response, and I respond to that immediately, why not keep working the ticket?

  • Firpo
    Firpo Administrator, Community Manager Scopely
    edited March 2021

    Hey @Cykotic,


    Regarding the Release/Deployment of the new Icons of WrestleMania we clearly mentioned the schedule on the respective Blog post when we put them into the game.


    image.png


    So for the first batch of Superstars, it was 3/23. We also informed everyone ingame when this happened.


    @T_Durd3n_KCCO @Keezy21 Unfortunately we can not discuss or handle your Support cases on the Forum. If your issue doesn't exist already in a thread here, please feel free to give us all the info we need to solve it for you. Please follow our Reporting Guide for that.

    https://community.wwechampions.com/discussion/2041/how-to-report-issues


    Best,

    Firpo

    cant touch this!
  • Keezy21
    Keezy21 Member ✭
    https://community.wwechampions.com/discussion/comment/31346#Comment_31346

    That's the thing - I did post my issue here and was told to do a ticket, which I did. I was quoted 24 hours for a response and didn't get one for 72 hours and then since the "event was over" told me there was nothing they could do despite me being put at a disadvantage compared to everyone else in the community. Requested to escalate and its been another 3 days with no response.

    I know yall can't respond to everything here but it would just be nice if someone cared about the issue...because all it seems to be is a passing of the buck at every turn.

  • T_Durd3n_KCCO
    T_Durd3n_KCCO Member ✭

    PLEASE HELP!! IVE BEEN LOCKED OUT OF MY GAME FOR 11 DAYS NOW.


    1. What exactly is not working?


    Game will not sync to Facebook after tutorial. The game recognizes my progress and game. However it just turns into an endless loop of clicking the "facebook login" blue button. See screenshots.


    2. Where in the game did it happen?


    On Sat., March 20, 2021. The phone I used for the game was struck by a golf ball and shattered, completely useless.


    I had my number transferred to my emergency phone and attempted to login to play. This was the result. SEE SCREENSHOTS


    3. What are the steps to reproduce it?


    Install game


    Complete tutorial


    Select Facebook login


    Confirm my progress


    Confirm the action is permanent


    Game restarts to blue Facebook login


    Click Facebook login


    AND...REPEAT, OVER AND OVER AND OVER AND OVER


    4. When or since when did it happen?


    Sat., March 20, 2021. I have not been able to play since this date. I have received NO SUPPORT


    5. How often do you experience this issue?


    When I get a new phone. This is the 2nd time. The 1st time, over 1 year ago, customer service was quick to respond.


    6. What device are you playing on?


    Samsung Galaxy Note 8 (or Galaxy Note 20 Ultra 5G - Same issue with new phone arrived last Wednesday)


    Which OS and game version?


    Android 11 on Phone


    SEE SCREENSHOT FOR GAME VERSION


    Screenshot_20210330-101802_WWE Champions 2021.jpg


    Uploaded 10:19 am754.38 KB



    7. What is your in-game name (case sensitive!) - (obviously also your Forum name)


    T Durden KCCO


    8. What have you tried so far to fix it on your side?


    Uninstall Samsung Webview updates


    Disable Chrome


    Factory reset of phone

    **************************

    @Firpo

  • Cykotic
    Cykotic Member ✭

    I am happy to report the issue I had was completely resolved by in-game support.

  • Keezy21
    Keezy21 Member ✭
    https://community.wwechampions.com/discussion/comment/31477#Comment_31477

    Must be nice. I'm on day 7 or 8 of getting the runaround and people constantly passing the buck and not responding to messages for 3 days.

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