Account locked out after accessing web portal.

Good Morning,

I was wondering if you would be able to help my faction mate out who has been locked out of his account after accessing the web portal.

This happened to him back in November 2020 but wasn’t resolved for over a week. I was wondering if you could help us, I’m sorry if I’ve posted this in the wrong place.

Kalithea from Top Shelf Booty accessed the Web Portal and the next time he logged into the game he was forced to create a new account. He has his account linked to Facebook but went through the tutorial and wasn’t able to reconnect this account.

I have access to his USER ID for his main account but don’t feel comfortable posting this publicly but please feel free to contact me or him if this would be any use. I have attached details of his new ‘interim’ account while this gets resolved. Apologises if this shouldn’t be posted but I feel this could aid recovery of his ‘Kalithea’ account.

He is currently using this account to contact support but I was wondering if there was anyway to escalate this issue as a priority?

Thanks again for your help!