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I lost my account , need recovery help

Yazhlog
Yazhlog Member ✭
edited December 2020 in WEB PORTAL ISSUES ONLY

Hello guys ,

I took the free claim when it out from portal on my phone at 21h30 in Paris , and when i close my app nearly 22h30 when i log in the game 30min later and it game start on the tutorial , and no save from my game look like dissapear , I think its because i forgot close app before return to the game it created confuse account , i heared it already happen for some of us.

I send a tickets 6h or 8h ago and still no answer


I send my current ingame

the account i want recover

my faction name, my level , my highest superstar and his level , my coins and IGC cash , I also provide Screenshot of my purchase in game .


Can someone help me out of this please, i dont feel really confortable with this situation.

And im gonna miss HOF nikki T_T


Thanks for answer


Ingame Yazhlog

Tagged:

Comments

  • DKMangler
    DKMangler Moderator Moderator
    https://community.wwechampionsgame.com/discussion/3041/i-lost-my-account-need-recovery-help

    Hello @Yazhlog you took the right steps in opening a ticket. Please continue to work with support on this issue. Thanks Champ.

    forum_signature_dkmangler-1.png


  • Yazhlog
    Yazhlog Member ✭

    @DKMangler thanks you for answer , but i really think it gonna take long.

    U will probably say no but , some people told me from here you are faster than them and active.


    If u can do something faster , it would be lovely.


    Thank you for answer

  • Yazhlog
    Yazhlog Member ✭
    edited December 2020

    @DKMangler , @Firpo , @Ramsay


    Sorry for the tag guys , now 32h still zero answer by ingame support service.


    Can you help me with this issue please.


    Xmas will coming very soon and look like my issue will stay like this for long.


    Thanks

  • DKMangler
    DKMangler Moderator Moderator
    https://community.wwechampionsgame.com/discussion/comment/20302#Comment_20302

    @Yazhlog i apologize for the delay but we are unable to resolve this issue. It may take a little more time but support is the correct avenue for your resolution. Thanks Champ

    forum_signature_dkmangler-1.png


  • paley13
    paley13 Dev Team Moderator

    @Yazhlog Just forwarded this to the dev team. Thank you for your patience.

    @Hungover for viz

    forum_signature_paley13.png
  • Hungover
    Hungover Dev Team Moderator

    @Yazhlog Hi, can you paste the info you had already provided to in-game support here? The Dev team will see if we can provide any support.

    forum_signature_Hungover.png
  • Yazhlog
    Yazhlog Member ✭

    Hi @paley13, @Hungover,


    Sorry for the late answer, my account has been recover 50h later, my faction member told me it's like 48h to 72h to recover an account.

    I lost my account again because of error message on web portal " oops timeout error," and when I clic for log, it's overwritten my data. But now I know what I need to do for getting recover.


    The Big sad part on this process, is no one answer message before 36h, if we lost our account for the 1st time, it's like a no man land lol.


    Now for my 2nd time I sent message 36h ago. And zero answer.

  • Hungover
    Hungover Dev Team Moderator

    @Yazhlog Hey, I'm a bit confused about your 2nd issue, where you lost the account the 2nd time. That error message from the portal should never overwrite anything of your data. Can you provide the exact steps to reproduce the issue?

    Can you also confirm you're all good now or you're still waiting for support?

    forum_signature_Hungover.png
  • Yazhlog
    Yazhlog Member ✭
    https://community.wwechampionsgame.com/discussion/comment/21696#Comment_21696

    Hello hangover,


    I open a Google Chrome explorer windows on champion like usual, I got the message error directly, maybe was late the day before and I forgot to log out. So after get this message I clic for log in, and it give me a new FB ID, when I open my game It ask login with Facebook ID, I click and the tutorial comin, I did everything on tutorial, and my account is link to this new username.

    Now it's 57h I'm still waiting for an answer, I'm still waiting for a recovery, and I lost opportunity to spend my faction vault coins, and do showdown event.


    Sorry for my English, I'm french.


    Thanks for asking

  • Yazhlog
    Yazhlog Member ✭
    https://community.wwechampionsgame.com/discussion/comment/21696#Comment_21696

    Hello Hangover,


    I open a Google Chrome windows like usual and go on champion portal, and I got this message error, maybe because last time was new year and I forgot to log out from portal.

    So when I click log in, It created me a new game ID, after that I log to the game and it sent me to the tutorial, I completed it, and when I clic for synch, it synchronised my Facebook on. This new champions Id.


    No 57h I'm still waiting for a simple answer, so my account it still not recover. I lost opportunity to spend my faction vault coins, and can't do any single showdown match, I miss the faction coins, I miss 3 1st day on daily rewards, so I will missed the last shards vault.


    Sorry for my English. I'm french


    Thanks for asking, I hope it get fix asap

  • Yazhlog
    Yazhlog Member ✭

    @Hungover,


    My account just get recover after 72h, it's OK now.


    But support should answer in less than 72h, I know it's happy new year and family time, but for a big company like scopely, 72h is age. And no compensation for my 3 days loss. That's sad.


    Thanks for trying help.


    But I feel salty the way, support treat people.

This discussion has been closed.

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